What Is an Audit Log?
An audit log is a chronological record of every change made in your CRM. It answers the questions: who changed what, when, and from which value to which value. Think of it as a detailed history that cannot be edited or deleted.
What gets tracked
Section titled “What gets tracked”A thorough audit log captures:
- Record changes — when someone updates a contact’s phone number, the log records the old value, the new value, who made the change, and the timestamp.
- Record creation and deletion — who created or removed a record, and when.
- Status changes — when a deal moves from one stage to another.
- Login activity — who logged in and from where.
- Permission changes — when user roles or access levels are modified.
Why it matters
Section titled “Why it matters”Audit logs serve several critical purposes:
- Accountability — if a record was changed incorrectly, you can see who did it and revert the change.
- Compliance — many industries (finance, healthcare, legal) require a record of all data modifications. An audit log provides this automatically.
- Debugging — when something looks wrong (“Why is this deal marked as lost?”), the log shows exactly what happened.
- Trust — your team and customers know that every action is recorded, which encourages careful and honest work.
How HARi CRM handles it
Section titled “How HARi CRM handles it”HARi automatically logs every change to every record across all entities. The audit history is accessible directly on each record so you can see its full timeline. Logs are partitioned by month for performance — even with millions of entries, lookups stay fast. No setup required: audit logging is on by default from day one.
Learn more: Get started with HARi CRM