FAQ: Billing and Plans
Common questions about HARi CRM billing, pricing, and account management.
How much does HARi CRM cost?
Section titled “How much does HARi CRM cost?”HARi CRM is HK$1,990/month with unlimited users. There are no per-seat charges, no hidden fees, and no tiered pricing. Every feature is included.
Is there a free trial?
Section titled “Is there a free trial?”Yes. You can start a free trial without a credit card. The trial gives you full access to all features so you can evaluate HARi with your actual data and workflows.
How does billing work?
Section titled “How does billing work?”You are billed monthly on the anniversary of your subscription start date. Invoices are sent to the billing email address on your account and are also available in Settings > Billing.
Can I change my billing email?
Section titled “Can I change my billing email?”Yes. Go to Settings > Billing and update the billing contact email. Future invoices will be sent to the new address.
What payment methods do you accept?
Section titled “What payment methods do you accept?”We accept credit cards (Visa, Mastercard, American Express) and bank transfers for annual plans.
Can I pay annually?
Section titled “Can I pay annually?”Yes. Annual billing is available at a discounted rate. Contact our team for annual pricing.
What happens if my payment fails?
Section titled “What happens if my payment fails?”If a payment fails, we’ll retry automatically and notify you by email. Your account remains active during the retry period. If the payment isn’t resolved within 14 days, your account will be suspended (not deleted). You can reactivate it by updating your payment method.
How do I close my workspace?
Section titled “How do I close my workspace?”Go to Settings → Billing and scroll to the Danger zone card at the bottom of the page.
Click Close workspace. A typed-confirmation modal opens — you’ll need to type your workspace slug into the confirmation field before the Schedule deletion button activates. The modal also explains exactly what happens after you confirm.
After confirming, your workspace enters a 30-day grace period: all data becomes read-only (no new records, no edits), but every user keeps access so they can review or export what they need. You can cancel the closure at any time during those 30 days from the same Billing page. After the grace period ends, every record, message, file, and user account is permanently deleted and cannot be recovered.
Can I export my data before closing my workspace?
Section titled “Can I export my data before closing my workspace?”Absolutely. For a single entity (Contacts, Companies, Leads, etc.) as a CSV, open that entity’s list view and use the Import button on the toolbar — the same screen handles export. For a complete copy of your entire workspace — including records, attachments, audit log, and email history — go to Settings → Data Privacy and click Request export; you’ll receive a download link by email within about 15 minutes. We’ll never hold your data hostage. See Full workspace export for details.
Do you offer refunds?
Section titled “Do you offer refunds?”We offer a full refund within the first 14 days of your subscription if HARi isn’t the right fit. After 14 days, we do not offer partial refunds, but you can cancel at any time to stop future charges.
Still have questions?
Section titled “Still have questions?”Contact our billing team at any time through the in-app chat or by emailing support. We respond within one business day.