Upgrade to Pro from Billing

An administrator on a free trial can move the workspace to Pro from Settings → Billing. Click Upgrade to Pro, pay HK$1,990 a month on Stripe’s hosted checkout, and every person in the workspace keeps every feature — there is no per-seat fee and nothing extra to unlock.

How do I upgrade to Pro?

Open Settings → Billing. On a free trial, the Current plan card names the plan Free Trial and shows a working Upgrade to Pro button. Only a workspace administrator sees that button.

Click Upgrade to Pro. HARi sends you to a Stripe-hosted checkout for HK$1,990.00 per month. You enter the card on Stripe’s page, not inside HARi. If the workspace already has a card on file from buying credits, HARi can charge that card instead of asking you to type it again.

That self-serve path is what most buyers already expect. A Gartner survey of 632 B2B buyers (August–September 2024) found that 61% prefer an overall rep-free buying experience (Gartner, 25 June 2025). Robert Blaisdell, VP Analyst in the Gartner Sales Practice, put the frustration plainly: “Many B2B buyers feel overwhelmed and frustrated by the outreach they receive from sellers and the seller’s organization.” HARi’s upgrade is a button on Billing, not a sales call.

What does Pro cost?

HK$1,990 per month per workspace, billed monthly on the anniversary of the day you subscribed. Users are unlimited. Every feature in the product is included — there is no higher tier that unlocks workflows, the inbox, or AI. See pricing for the same number in US dollars or euros.

The paid plan also raises the built-in email sending allowance (about 2,000 messages a month, shared with AI). Connecting your own mailbox still sends without drawing on that allowance.

Invoices for the subscription appear on the same Billing page after the first payment. You can also cancel from that card once a subscription is in place; closing the whole workspace is a separate action in the billing FAQ.

Who can click Upgrade to Pro?

Only a workspace administrator, and only when an upgrade will actually go through. Everyone else on the team still sees the workspace’s plan and credit balance — they are not sent to a button that fails.

That split is deliberate. Stripe’s own PCI guidance is that Checkout hosts card collection on Stripe’s domain, so “your customers’ card information never touches your servers” (Stripe, PCI DSS compliance). HARi never stores the card number. Restricting the click to administrators is how the workspace decides who may start a HK$1,990 subscription, not how the card is handled.

When is there no Upgrade button?

The card shows one honest action, or a sentence explaining why there is nothing to press:

• Managed by HARi — we already bill this workspace outside the app. Email support if you need a change; there is no self-serve button that would charge you twice.
• You are not an administrator — ask one of your admins. The plan itself stays visible.
• You are already on Pro — the card offers Cancel subscription when there is a subscription to cancel, not a second upgrade.
• Payment not finished — a checkout was started and the first payment did not complete. The button reads Finish payment and takes you back to the outstanding Stripe invoice.

If the plan cannot be loaded at all, the card says so and offers Reload rather than guessing.

What happens after I pay?

Stripe confirms the payment and HARi updates the workspace. You land back on Settings → Billing. When the payment has gone through, the card reads Pro and shows the next renewal date. There can be a few seconds of waiting while Stripe and HARi catch up — if the page still reads Free Trial, use Reload rather than clicking Upgrade again.

Until that confirmation, the workspace stays on the free trial. An abandoned checkout does not silently grant Pro.

How is this different from Stripe on an invoice?

Stripe Payments is a different connection: it lets your customers pay your invoices. Upgrade to Pro is how you pay HARi for the workspace. Connecting your Stripe account for invoice pay-links does not subscribe the workspace, and upgrading to Pro does not connect your Stripe account.

To see where Billing sits alongside the rest of the product, start with the introduction. For cancellation, invoices, and closing a workspace, use the billing FAQ.