How to Reset Your Password

You’ve forgotten your password or need to change it for security reasons.

From the login page

1. Go to the HARi login page.
2. Click “Forgot password?” below the password field.
3. Enter the email address associated with your HARi account.
4. Check your inbox for a password reset email. It will arrive within a few minutes.
5. Click the reset link in the email. The link is valid for 1 hour.
6. Enter your new password. It must be at least 8 characters.
7. Click “Set new password” and log in with your new credentials.

From inside your account

1. Click your avatar or initials in the top-right corner.
2. Select “My Profile”.
3. Click “Change password”.
4. Enter your current password, then your new password twice.
5. Click “Save”. Other sessions are signed out. The one you are using stays signed in.

Other sessions

• The email reset link signs you out everywhere, including an AI app connected as you. Sign in again with the new password.
• Changing the password on My Profile signs out the other sessions and keeps the one you are using.
• An administrator who sets a password from Settings > Users signs you out everywhere when this is your only workspace. If you also use another HARi workspace, they do not set the password here. HARi emails you a link to choose a new password.

Common issues

• “No account found with this email” — double-check the email address. You may have registered with a different email. Ask your administrator which email is on file.
• Reset email not arriving — check your spam/junk folder. If you use a corporate email with strict filtering, ask your IT team to allow emails from HARi’s domain.
• “Reset link expired” — request a new reset link. Each link is valid for 1 hour only.
• Password requirements not met — ensure your password is at least 8 characters.

Still stuck?

If you can’t access the email address on file, ask your HARi administrator. What they can do is described under Other sessions.