How to Recover Archived Records

You or a team member archived a record and now you need it back.

Understanding archived records

In HARi, every record has a state: Active, Inactive, or Archived. Archived records are hidden from default list views but are not deleted. All their data, related records, and history are preserved.

Step-by-step recovery

1. Navigate to the entity list (e.g., Contacts, Companies).
2. Look for the state filter above the list view. By default, it shows “Active” records only.
3. Change the filter to “Archived” or “All states”.
4. Find the record you want to recover.
5. Open the record.
6. Change the State field from “Archived” to “Active”.
7. Save the record.

The record will now appear in default list views again, and all its related records and history are intact.

Preventing accidental archiving

• Use confirmation dialogs: HARi shows a confirmation before archiving. Read the confirmation message carefully before confirming.
• Check permissions: If only certain team members should be able to archive records, configure the appropriate permissions in Settings > Profiles.
• Review the audit log: If you’re not sure who archived a record or when, check the record’s audit log to see the change history.

Archived vs. deleted

Archiving is reversible — the record and all its data are preserved. Deletion is permanent. When in doubt, always archive instead of delete. You can recover an archived record at any time, but a deleted record is gone.

Still stuck?

If you can’t find the record even with the state filter set to “All states”, it may have been permanently deleted rather than archived. Check with your administrator whether anyone performed a deletion. Deleted records cannot be recovered through the UI — contact support to discuss backup restoration options.